Notice of Non-Descrimination
Discrimination is Against the Law
Esperanza Home Health Care, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Esperanza Home Health Care, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, religion or sex.
Esperanza Home Health Care, Inc. provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Esperanza Home Health Care, Inc. provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Omar Velazquez, Esperanza’s Corporate Compliance Officer at 708-452-7610.
If you believe that Esperanza Home Health Care, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Omar Velazquez, Civil Rights Coordinator 2725 N. Thatcher Ave., Suite 412 River Grove, IL 60171, 708-452-7610, TTY number—800-841-1055, Fax- 708-452-7612,
Email: omar@esperanzahhc.com You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Omar Velazquez is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.